FAQ

Below are Frequently Asked Questions. Have another question? Contact us and we'd be happy to help.

What is Used Telecom Supply?

Used Telecom Supply (UTS) are a source to purchase refurbished, surplus-new and used telecom equipment. By purchasing previously owned, you can save money, find hard-to-buy equipment and keep reusable equipment out of landfill. 

How long have you been around?

UTS was launched in 2019, but our parent company REfficient has been in business since 2010.

Where are you located?

UTS is located in Hamilton, Canada.

Where do you ship? 

We ship globally using the Canada Post mail system. We can accommodate faster shipments via courier if you contact us. 

How do I know what the shipping cost will be?

At this time, you have to proceed to check out to see what the shipping cost and any applicable taxes will be. 

Which currency are the prices in?

They are in USD, given we ship globally.

What is the warranty?

We offer a 30 day money back guarantee. If there is an issue with the product, please contact us, return it and we'll refund your money.

What happens if I have an issue?

Contact us and we'd be happy to deal with the issue. 

What can I do if I don't see what I'm looking for on your website? 

Only a portion of what we have to sell is available on the website. Please contact us and we would be happy to see if we can supply your needs.